Frequently Asked Questions
What is Midnight Eclipse?
Midnight Eclipse is a men's lifestyle brand built around distinctive watches, jewelry, fragrances, accessories, and curated pieces designed for those who appreciate bold, dark, and sophisticated style.
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Orders are processed as quickly as possible after purchase. Shipping times may vary depending on the product and destination. Your tracking information will be provided once your order ships.
How can I track my order?
Once your order has shipped, you'll receive tracking information through the email provided at checkout. You can use that information to follow your package.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and destination. Any current free-shipping promotions will be displayed on the website.
What payment methods do you accept?
We accept the payment methods available through our checkout, including major credit and debit cards and other supported payment options.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. Once an order has entered processing or shipped, changes may no longer be possible.
What is your return policy?
We want you to be satisfied with your purchase. Eligible items may be returned according to our current return policy. Please review our Refund Policy for specific requirements, timeframes, and exclusions.
What if my order arrives damaged?
Contact us as soon as possible with your order number and clear photos of the damaged item and packaging. We'll review the situation and work with you on the appropriate resolution.
Are your watches ready to wear?
Yes. Our watches are designed to be worn straight out of the box. Product pages provide additional details about each individual watch.
Are your fragrances authentic?
Our fragrance offerings are clearly described on their individual product pages, including whether you're purchasing a full-size bottle, sample, or decant. Please review the product description before purchasing.
What are fragrance decants?
Decants are smaller portions of fragrance transferred into a travel-friendly atomizer. They're a convenient way to experience a fragrance without purchasing a full-size bottle.
Do you offer bundles?
Yes. Midnight Eclipse offers curated bundles that combine select watches, fragrances, accessories, and other pieces. Bundle availability and pricing may change as new collections are introduced.
Will products look exactly like the pictures?
We make every effort to accurately photograph and describe our products. However, slight differences in color, finish, or appearance may occur due to lighting, screens, manufacturing variations, or photography.
How do I contact Midnight Eclipse?
For questions about an order, product, shipping, or anything else, contact us through the Contact Us page. Please include your order number when contacting us about an existing order.
Where can I learn more about the brand?
Visit Our Origins to learn more about Midnight Eclipse, the ideas behind the brand, and what we're building.
Do you restock sold-out products?
Some products may be restocked while others may be limited or seasonal. If you see something you want, we recommend getting it while it's available.
Is my payment information secure?
Payments are processed through our secure checkout. Midnight Eclipse does not receive or store your complete payment card information.
Do I need an account to place an order?
No. You can place an order without creating an account.
Can I purchase a gift for someone else?
Absolutely. Midnight Eclipse products can make great gifts. Just make sure the shipping information entered at checkout is the recipient's correct delivery address.